Customer Care

Your Account Manager is here to help you.
Please email sherri@merchbirds.com
or call our office at 682.382.9492

Fulfillment Policy

All orders are produced on-demand as ordered.  Orders typically ship in 5 to 7 business days.
Once shipped tracking information will be emailed, if you selected local delivery once the order has been delivered to your address you will be notified of it's delivery.  If backorders or any issues arise with the order, a customer care specialist will reach out via email.

Return Policy

Due to all items on this store are produced on-demand, we unfortunately cannot accept returns.
Please make sure to check size charts before ordering. We apologize for any inconvenience.
Please reach out to our customer care team should you have any problems with your order!

Be Apart of the Store!

Want to have your booster or program be apart of this online store! Great, we'd love to have you! We breakdown Royalties back to your program by product.  There is little to no cost to join.  Take back your time and help your school program thrive! Contact us for more info!